Questions & Answers
Q: Are these products authentic?
A: Yes 100%. We have been approved by each of our suppliers, all our eyewear is 100% authentic. Be assured you will NEVER buy a fake item from our website.
Q: Why are your prices lower than high street stores?
A: We are able to offer better prices because our head office is located outwith the city centre therefore we have much lower overheads. Because of the high volume of our sales we receive discounts from all our major suppliers and we in turn pass this on to our customers.
Q: How do I get my prescription for glasses?
A: Once you've had an eye examination at your local opticians you should be issued with a prescription by law. If your Optician does not give you your prescription as standard, ask to have a copy. They will be happy to provide. Of course you might already have a prescription from a previous sight test and providing it is still valid you can use that - prescriptions are normally valid for two years from the date of the eye examination. If you have any difficulty please call or email and we can guide you further.
Q: How long will my order for spectacles take?
A: Depending on your frame selection and your prescription requirements your spectacles can be dispatched on the same day if your order is received before 3pm. Most of the lower prescription spectacles can be processed on the same day; however some prescriptions require us to order special lenses which may take slightly longer. Once you confirm your order we will notify you of an expected delivery date.
Q: How long will my order for sunglasses take?
A: Non prescription sunglasses can be dispatched on the same day if your order is received before 3pm. Lower prescription sunglasses can also be dispatched on the same day however some prescriptions require us to order special lenses which may take slightly longer but we will notify you of this when you submit your order and confirm an expected delivery date.
Q: Where are the spectacles manufactured?
A: We create all of your spectacles in our own laboratory; we have a very efficient team of technicians ready to create your bespoke spectacles and sunglasses using only the very best lenses from leading suppliers such as Essilor and Kodak.
Q: Where are the sunglasses manufactured?
A: The majority of our frames come from the very best suppliers De Rigo and Luxottica in Italy.
Q: What is your returns policy if I don't like prescription eyewear when they arrive?
A: Prescription Glasses and Sunglasses – 1 month satisfaction guarantee
If you are unhappy with your prescription glasses or sunglasses you can return these to us as long as they are in perfect condition, including the case, lens cloth and any accessories including the original packaging. We recommend you use Royal Mail Special Delivery and insure the product cost as this will give you proof of delivery.
When we receive your item we will refund the frame however we cannot refund upgrade options such as tints, thinner lenses, bifocal or postage upgrades. For standard prescription lenses a £10.00 handling charge will be deducted.
Q: What is your returns policy for non prescription sunglasses?
A: No Quibble Guarantee, we will refund you in full (including the cost of any optional extras) should you not be satisfied (for any reason) with your purchase.
Q: Can Spectacles Direct supply items not on website?
A: We put our most popular frames on our website, but we have thousands more in stock. If you have a particular frame in mind and have the product number just send us an email and we will send you a quote.
Q: Can I order via post / fax?
A: Yes, please download our order form, complete the requested details and post it back to 25 Stewartfield Industrial Estate, Edinburgh, EH6 5RQ or fax it to 0131 553 7727
Q: Can I have my own frames reglazed?
A: Yes, If you have a favourite pair of glasses and simply require a new prescription or perhaps you have broken a lens, you don’t have to buy new glasses if your frames are in good condition. Visit our reglazing page for further information.
Q: I want to order prescription glasses but your lens option doesn't have the selection I want ?
A: Yes, our price includes standard lenses but we can provide lenses for other prescriptions, a small charge may apply.