Guarantee and Warranty
- We are genuine stockists of all designer frames on our website and in store. All designer frames come with an official case and cloth.
- We guarantee to send all frames free from any faults or defects and exactly to the prescription you have provided.
- All our prescription glasses are made by our qualified technicians in our own labs.
- Each order undergoes stringent quality control checks before we dispatch them.
- If you are not satisfied with your purchase we guarantee to refund you the amount. Please read our returns page for more information. (This does not cover the cost of the customized elements such as the lenses for example.)
- Because we are located in the UK our customer service team is based here too.
- All our frames come with a 1 year guarantee against any manufacturing faults or defects. The warranty does not cover against accidental damage.
- If you find a fault with the glasses, contact us as soon as possible. Any faulty frames should be posted back to us, preferably recorded with your contact details. We will then examine the frame and repair the necessary fault.
- Any frames outside of the warranty may still be repairable. Contact us and we will try our best to resolve the issue as quickly as possible.